What amount is refunded in case of damage to the goods?
The refundable limit in case of harmful events that concern our responsibility is established in EURO 1.00 per gross kg, not only for loss and damage of goods, but for all cases that directly or indirectly concern the responsibility of the carrier.
How can I have further guarantee on my shipment?
Send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. you will receive an insurance mandate for the full value of the goods shipped according to the policy terms. Sign it and send it by fax to 0039 0733/292608.
Can the customer check the goods at the delivery?
The customer is required to verify the accuracy of the number of packages delivered, and to verify the external integrity of the goods, but is not allowed to open the packages or pallets and check the content. In case of external defects of the packages (VISIBLE damage) the customer may indicate an acceptance with reserve on the transport document, specifying the type of damage found, otherwise it is required to sign and stamp the transport document without any note. The driver is not authorized to attend the opening of the packages by the recipient, because possible anomalies compared to the information on the transport document (anomalies in the quality and quantity of the goods contained within) are to be attributed to the sender. For further information send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it..
Do you provide hanging garments services?
Ciccioli-Helvia Recina has vehicles for hanging garments transport in Italy and Europe, for deliveries of samples with dedicated lines. For more information about this service send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it.
I have not received the CHR invoice for shipping. How should I proceed?
Send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. with Company Name, Month and References to which to send documents or call 0733/292770. The CHR accounting office will contact you as soon as possible.
How can I know if my shipment has been delivered?
For more information about this service you can send an email to This email address is being protected from spambots. You need JavaScript enabled to view it., or contact your sales representative in CHR.
How are pallets managed?
According to the art. 7 of the Federcorrieri General Conditions, the loading tools (pallets and other) used by the sender are identified in all respects an inherent part of the goods packaging and thus they are an exclusive relevance of the recipient. The relative tare is included for the purpose of determining the taxable weight of the shipment. Only in case of an explicit agreement with the purchaser of the transport the carrier must fulfill the failure to return. The agreement can only be provided for EPAL pallets, there must be provided an exemption for return and must be provided an indemnity for the transport necessary for the return.
What is specified scale?
It is a method for rounding the rates in which the approximation is specified; as 50 kg in 50 kg, or 10 kg in 10 kg. Others methods recall directly the annual editions of the rates and conditions of transport deposited at the Chambers of Commerce (CCIAA).
What is scale 73?
This is the case of rounding the rates with the scale of 1973 (scalare 73): rounding up is done to the nearest 10 kg
What is scale 74?
This is the case of rounding up the rates with the scale of 1974 (scalare 74). Article 15 of the "Conditions that collect the uses normally practiced in Italy by shippers of Italian transport carriers" reads as: "For shipments weighing less than 500 kg, the rates must be calculate with the scale table attached. For shipment weighing more than 500 Kg round up to the nearest quintal. ". Basically, up to 500 Kg round up to 50 Kg, while over 500 Kg round up to 100 Kg.
What is scale 77?
This is the case of rounding the rates with the scale of 1977 (Scalare 77): rounding up is done to the nearest 100 kg.